Refund policy
Order Processing
All orders are processed in the order that they are received. Please allow 1-3 business days for your order to be processed. Orders received on Friday after 4:00 pm EST will be processed the next business day.
*Business days include Monday through Friday and exclude holidays and weekends. Orders processed after 4pm EST will continue processing on the following business day.
Shipping
We offer Domestic Shipping (U.S. Only) to all 50 states via USPS. FREE Standard Shipping is offered on orders $80+ after discounts are taken and before taxes. For orders under $80, shipping rates are calculated at checkout.
Incorrect Shipping Information
We know mistakes happen, but once an order is packed no edits or cancellations can be made. Cristina’s Curls is not responsible for packages that are undeliverable due to an incorrect or incomplete shipping address. Any reshipment costs are the customer’s responsibility.
Pro Tip: Double-check your shipping details before clicking 'Place Order.'
Lost, Stolen, or Damaged Packages
It is possible for items to shift in transit and well as wear and tear to appear on the package due to handling. Be sure to inspect your package as soon as it is delivered. To provide you peace of mind and to protect your order against loss, theft, or damage in transit, add Route Protection at checkout for just $1.99
Without Route Protection, Cristina’s Curls cannot accept responsibility for packages marked as delivered.
Wrong Item or Missing Order
If we make the error of sending the wrong item or a damaged product, we'll correct it as quickly as possible. Please contact us at hello@cristinascurls.com or via live chat within 2 days of delivery with your order number and details about the products received.
If you are missing your order or parts of your order please contact us at hello@cristinascurls.com or via live chat with your order number.
Return Policy
We're Here to Help You Succeed!
Curl care is a journey — and sometimes it's not the product, it's the technique! Before requesting a return, we encourage you to reach out to our curl care team for personalized guidance. Our team of curl experts (and real parents!) will help you find the best approach — from tweaking application techniques to understanding your child's curl pattern or porosity.
Think of us as your personal Curl Concierge! Get Free Curl Support:
Email hello@cristinascurls.com or chat with us on our website. Please include:
• Photos of your child's curls
• The products used and what happened
• Your current wash-day routine
• The results you're hoping to achieve
If the products you chose still aren't the perfect fit for your curls, we've got your back! All Cristina’s Curls products are backed by our 15-day Love Your Curls Guarantee. Simply, contact us at hello@cristinascurls.com or via live within 10 days of order delivery to request a full refund or store credit, excluding return shipping, equal to 100% of your product purchase price.
Products must be returned unopened. We'll provide you with return instructions and shipping details.
Holiday Shipping and Returns - November 17, 2025 – January 12, 2026
Get it Before Christmas!
• Order by Dec 18 for Standard Delivery
• Order by Dec 21 for Expedited Delivery
Processing & Shipping
The holidays bring joy — and record shipping volumes! Please note that processing times and tracking updates may appear slower than usual. Carrier delays are normal during this period, so please wait 7-8 business days after your ship date before contacting us about delays.
Returns
Purchases made between November 17, 2025 and December 21, 2025 are eligible for returns through January 12, 2025. Due to higher order volumes, please allow 5-10 business days for resolutions during this period.